Privacy Policy and Terms & Conditions

Table of Contents

1. Privacy Policy
2. Consent
3. Data we collect
4. Data use and access
5. Data storage
6. Data protection
7. Children
8. How to Access, Modify, Delete, or Challenge the Data Collected
9. Terms & Conditions - Use of Website
10. More information
11. Version control

1. Privacy Policy

Metro Excavations & Plant Hire Pty Ltd trading as Pipeline Training Australia (Pipeline), RTO 91431, is committed to protecting privacy of information, in accordance with the Australian Privacy Act 1988 and the Privacy Principles of 2014, and collected by Pipeline in the course of running the RTO.
The data collected by Pipeline is primarily to meet the requirements of:

• Australian Skills Quality Authority (ASQA),
• Australian government AVETMISS data collection,
• Australian government Unique Student Identifier (USI) data and records collection,
• Production of graduation Certificates, Records of Results, and Statements of Attainment, Verification of Competency (VOC), short courses attendance certificates,
• Other Federal or State government agencies, such as Smart & Skilled funding,
• Company funding programmes for the training of their employees
• Communication with Pipeline students.

Relevant Federal and State laws:

• Privacy Act 1988
• Privacy Amendment Act 2014 (Privacy Principles)
• Standards for NVR Registered Training Organisations 2012; and
• Data Provision Requirements 2012.

pipelinetraining.com.au (site) is owned and operated by Metro Excavations & Plant Hire Pty Ltd trading as Pipeline Training Australia (Pipeline), ABN: 72 003 824 002, RTO 91431.

Contact:
[email protected]
4/322 Annangrove Road Rouse Hill NSW 2155
(02) 9679 0066

Type of website: Ecommerce
Effective date: 1 June, 2023

2. Consent

By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy; and
2. The collection, use, and retention of the data listed in this Privacy Policy.

This does not apply to the casual browser; no data is collected or stored.
It does apply to users who choose to seek information, book online, or proceed to enrol in a course.

3. Data we collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy and listed above. We will not collect any additional data beyond the data listed below:

1. First and last name;
2. Date of birth;
3. Email address;
4. Phone number;
5. Address; and
6. Secured Payment information.
7. Enrolment (for AVETMISS) includes several other questions but these are

• Not mandatory
• Not used by Pipeline

4. Data use and access

Access to data is restricted to staff who are employed to process required data, maintain student records, communicate with students, create certificates, and report to government bodies.

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.

5. Data storage

Data is stored in accordance with legislative requirements governed by the regulator, ASQA, this includes

• Minimum of 6 months after the final unit is deemed competent of a course or qualifications
• Minimum of 30 years for student data recording completion or partial completion of courses

6. Data protection

Data is stored in:

JobReady Plus
Student Management System (SMS) is cloud storage management system, owned and operated by ReadyTech (ASX:RDY). ReadyTech is one of the key SMS platforms available for RTOs in Australia (and has a presence in NZ and UK)

MYOB
MYOB creates electronic records automatically on an ongoing basis retaining the 3 last financial years. Previous years’ MYOB files retained on SharePoint are easily reinstated from SharePoint. At the start of each financial year a copy of the earliest retained year is created as an MYOB file which is then saved on SharePoint.

SharePoint
Microsoft SharePoint Online backups occur every 5 minutes across multiple datacentres. All data is encrypted at 2 levels. That is, each file is split into one or more parts/chunks and each has its own data key (also encrypted). Each chunk is randomly sored across multiple parts/blobs in Azure storage. All data keys are required to access or edit the file. Files are encrypted in transit (to and from cloud) and at rest (Azure storage). Encryption keys and re-assembling file keys to decrypt are stored separately. Access to MTM files is via user authentication. Microsoft 365 uses two-factor authentication. Each users access is authorised by senior management (CEO and the Finance Manager). Documents retained in SharePoint are able to be rolled back to previous versions at any time.

Hardcopy files
Hardcopy files include enrolment booking forms and student assessments. These are stored in cohort folders and moved to the archive room and stored for a minimum of 6 months after final completion of the final unit in a qualification or course.

Disclaimer: While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains a risk. The Internet can be insecure at times and therefore it is not possible to guarantee the security of user data beyond what is reasonably practical.

7. Children

We do not enrol or collect data on children under 15 years of age. For those who are under 18 years of age, their data is secured in the same manner as noted in the privacy data. Those that are 15 years of age will have provided a signed hardcopy of the parent/guardian consent form which is stored with the enrolment form.

8. How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our compliance officer:

John Saunders
[email protected]
Pipeline Training Australia
4/322 Annangrove Road Rouse Hill NSW 2155
(02) 9679 0066

9. Terms & Conditions - Use of Website

Consent: By accessing and/or using our Site, you agree to these terms and conditions (terms) of use.

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. Materials and information on this Site are subject to change without notice. We do not guarantee that our site is up-to-date and we are not liable if any content is inaccurate or out-of-date.

Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms.  All other uses are prohibited without our prior written consent.

Prohibited conduct: You must not do or attempt to do anything that is unlawful; prohibited by any laws applicable to our site; which we would consider inappropriate; or which might bring us or our site into disrepute, including (without limitation):
(a)    anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
(b)    using our site to defame, harass, threaten, menace or offend any person;
(c)    interfering with any user using our site;
(d)    tampering with or modifying our site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
(e)    using our Site to send unsolicited email messages; or
(f)    facilitating or assisting a third party to do any of the above acts.

Information: The Content is not comprehensive and is for general information purposes only.  It does not take into account your specific needs, objectives or circumstances, and it is not advice.  While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:
(a)    copy or use, in whole or in part, any Content;
(b)    reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
(c)    breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

Third party sites: Our Site may contain links to websites operated by third parties.  Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites.  You should make your own investigations with respect to the suitability of those websites.  

Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part.  We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:
(a)    they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
(b)    access will be uninterrupted, error-free or free from viruses; or
(c)    our Site will be secure.
You read, use and act on our Site and the Content at your own risk.

Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end.  It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you.  In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith.  All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction: Your use of our Site and these Terms are governed by the laws of Australia and NSW. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in either of these jurisdictions and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Our Site may be accessed throughout Australia and overseas.  We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

10.  More information

If you have a query about this policy or need more information please contact the CEO, FO or the compliance officer.

11. Version control

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy. Table of updates below

Terms and Conditions

FACE TO FACE COURSES

All fees will be paid prior to the commencement of training unless prior arrangements are made with Pipeline Training Australia.

Cancellation, Change and Refund Policy

Cancellation and change fees are addressed according to:
a) the notice given by the person making the request, and
b) the course value.

* The above fees also apply to changes or cancellations of Virtual Classroom.

Where a refund is due to a candidate, the applicable refund amount will be provided within thirty days.

Payment

Payment is required upon receipt of invoice. No certificates will be issued until payment has been received. Please note, the invoice will mirror the signed booking form, please ensure your purchase orders reflect this. Where there are discrepancies between the booking form and purchase order the information provided in the booking form will prevail.

In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including commission on collection of the additional costs and including legal demand costs.

Supply of Course Prerequisites

Some courses have prerequisites that MUST be supplied prior to attending the course. This will be communicated on the website, in the booking confirmation, and on the phone if you call. In the event a prerequisite is not received by 5:00pm AEST on the business day prior to the course, the enrolment will be cancelled and entry to the course will be refused. If this occurs, the course fee will not be refunded, nor held in credit.

Third Party Paperwork

Students completing the assessment need to appear in the photo evidence. All photos MUST be compliant with Work, Health and Safety and PPE requirements. Students have 6 months from the date of training to complete and return the third-party paperwork for assessment

Unique Student Identifier (USI)

From 1 January 2015 all students undertaking nationally recognised training delivered by a registered training organisation will need to have a USI. The Department of Education and Training regulates the application process for USIs.

The main aim of the USI is to provide students access to a centralised database of their training records. A USI is a code made up of ten numbers and letters. It will look something like this: 5VZ94FU6T5.

Q: Do I need a USI to do training with Pipeline Training Australia?
A: YES! We cannot provide your certificate without having your USI on file.

Q: What do I need to do before starting a course with Pipeline?
A: Provide us with your USI. It is best to do this at time of enrolment. Otherwise, provide by email to [email protected] or by phone 02 9679 0066.

If you do not have a USI, please click here to create one in a new window (takes about 3 minutes). If you need help with this process, please call us on 02 9679 0066.

Deposits

From time to time, deposits may be required to secure a place on an upcoming course. These deposits are non-refundable.

Late Arrivals

Attendees are required to arrive 15 minutes prior to scheduled start time. Arriving late to a course affects the learning outcomes of all students. Pipeline Training Australia reserves the right to refuse entry to candidates who arrive late to a course.

Off-site Requirements

For all off-site training, a whiteboard, data projector, chairs and tables, pens & electricity need to be supplied by the venue. Please advise if you cannot provide these items.

Participant Handbook

Pipeline makes available a generic handbook for all course participants on our website (Click here to Download). The purpose of this Participant Handbook is to provide participants with information in resolving any questions that may arise during study. Included are items such as our relevant policies and procedures, code of conduct, terms and conditions and cancellation/refund policies. Please take the time to review this.

General

Pipeline Training Australia reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.

Pipeline Training Australia reserves the right to change course fees, dates, content, trainers, or method of presentation at its discretion.

Pipeline Training Australia take responsibility and follow processes to ensure our training and assessment practices comply with the National Vocational Education and Training Act and Training Regulator Act 2011.

* NOTE: Placement of an order for services constitutes acceptance of the above terms and conditions.

E-LEARNING COURSES

All the following terms and conditions apply to any of Pipeline’s courses which are delivered either wholly or in part online.

Student Visa Holders

People who are on a student visa must be enrolled at a CRICOS (Commonwealth Register of Institutions and Courses for Overseas Students) registered institution. If they wish to add an additional course at Pipeline they will be restricted to the CRICOS exempt list which includes courses such as:

HLTAID009 Provide cardiopulmonary resuscitation

HLTAID010 Provide basic emergency life support

HLTAID011 Provide First Aid

HLTAID012 Provide First Aid in an education and care setting

HLTWHS005 Conduct manual tasks safely

TLILIC0003 Licence to operate a forklift

e-Learning Course-Specific Terms (Maximum Timeframe of Enrolment)

For courses delivered wholly online, the enrolment term commences at the time of purchase at which point the participant will be notified of their username and password. For courses delivered in part online, the enrolment term commences on the first day of the face-to-face training component. Username and password notification will be via email to the address provided by the participant during the enrolment process when payment is received by Pipeline Training Australia. Under NO circumstances whatsoever may any registered user share or distribute their username or password to any third party. Any breach of this term will result in the immediate suspension of the account.

Unless advised differently at time of enrolment, Pipeline’s standard enrolment term is 12 months. If you have not completed your training within the enrolment term, your enrolment will be cancelled and your account disabled.

If you wish to continue your studies once your standard enrolment period has expired, we can extend your enrolment period for an additional twelve months at 50% of the course cost. Please note, enrolment periods cannot exceed twenty-four months in total and fees will not be reduced if an extension is requested after the standard 12-month enrolment period has expired.

A participant may withdraw from a course with Pipeline Training Australia at any time. No refund will be issued after login to the e-Learning system or once face to face training has commenced.

Participant Support

During the enrolment term, support will be provided during Pipeline Training Australia’s business hours (9:00am - 5:00pm AEST). Support services are dependent upon on the type of course into which the participant has enrolled. Support services specific to each course are detailed in the relevant course guide/s. To obtain support from our Online Faculty Team, call 02 9679 0066 during business hours.

Turnaround times for marking

Applicability: This section relates to all e-Learning courses which require participants to submit assessment items for marking.

Upon successful enrolment into your course, you will be notified of your relevant trainer/s and/or assessor/s. Pipeline Training Australia will, upon receiving submission of an assessable item from you, endeavour to mark, and return, any piece of assessment within three (3) business days. Please be advised that larger pieces of assessment may take longer. If you have not received a response to your submission within twenty (20) business days, please contact Pipeline Training Australia to discuss.

Blended Courses – eLearning and Face to Face

Applicability: This section relates to all e-Learning courses which require the completion of online training and assessment prior to assigned face-to-face training day/s.

Upon selection of your course, it is the responsibility of the participant to ensure they are aware of the due dates of the required assessment. Achieving a competent result for online assessment components prior to attending face-to-face training components is mandatory. Where a participant has not reached a competent result prior to attending face-to-face training, the participant will not be permitted to participate. In this case, the course fee is forfeited and a rebooking fee will apply.

Virtual Classroom Courses

Applicability: This section applies to courses that are delivered either wholly or in part via virtual classroom, where virtual classroom is taken to mean a connected real-time delivery (e.g. video conferencing).

Upon selection of your course, it is your responsibility to review all terms and conditions relating to the course in question. Specifically, participants bare all responsibility for ensuring they possess the technology, network connection and aptitude suitable for participating in virtual classrooms. Pipeline make available the minimum system requirements to participate in virtual classrooms at time of booking. Pipeline provide information to help you test your system ahead of time to help eliminate possible problems, and you agree to perform this testing. If technical issues occur that relate to Pipeline’s infrastructure (e.g. Pipeline system or Pipeline network outage) necessitating re-booking or re-scheduling of a virtual classroom session, no further rebooking fees will apply. If technical issues occur that relate to your infrastructure (including but not limited to your device, peripherals, internet connection or your connection to our system) necessitating re-booking or re-scheduling of your virtual classroom session, no refund will be available, and rebooking fees will apply. These fees vary depending on the course you have enrolled in and will be discussed with you at time of rebooking. This clause remains in force even in the event circumstances are outside your control (e.g. your internet service provider suffers an outage). You accept this risk, and accept that no refund in whole or part is available to you. With respect to the above two points, the determination of the “at fault” party will be made by Pipeline’s IT Department upon review of our system logs. Should you book a virtual classroom course and then choose to cancel or change your enrolment, the fees to do so are the same as those that apply to face-to-face courses outlined above and made available to you at time of booking.

Supply of Course Prerequisites

Some courses have prerequisites that MUST be supplied prior to attending the course. This will be communicated on the website, in the booking confirmation, and on the phone if you call. In the event a prerequisite is not received by 5:00pm AEST on the business day prior to the course, the enrolment will be cancelled and entry to the course will be refused. If this occurs, the course fee will not be refunded, nor held in credit.

Content Ownership

You understand that all information, data, text, sound, photographs, graphics, messages, or other materials (collectively: ‘content’), whether publicly posted or privately transmitted, are the sole responsibility of the person from whom such content originated.

You own the rights to your own content that you post to during your enrolment. However, as a condition of your enrolment, you hereby grant to us the perpetual, non-exclusive, transferable, royalty free licence to edit, modify, copy, publish, distribute, and otherwise use any content that you post.

Content Restrictions

You shall not upload to, or distribute or otherwise publish to your e-Learning course any content that:

• is libellous, defamatory, obscene, discriminatory, profane, pornographic, abusive, harassing or threatening
• contains viruses or other contaminating or destructive features
• infringes any copyright, trademark, patent, trade secret or violates any right of privacy or publicity
• contains material not relevant or otherwise inappropriate to the subject matter of a discussion board
• otherwise violates any applicable law

Intellectual Property and Copyright

You acknowledge that the course you enrolled into contains content that is protected by copyright, trademark, or our other proprietary rights. In addition, the course contains information, software and other content provided by third parties that is protected by copyright, trademark, or other proprietary rights. We hereby grant you a non-exclusive, non-transferable licence to use the content, if you:

• Only utilise the content for your own personal, non-commercial use
• Do not modify, publish, transmit, reproduce, create derivative works from, distribute, or in any way exploit any of the content provided to you.

Code of conduct and public forum participation

Some of Pipeline Training Australia’s e-Learning courses provide the opportunity to communicate with fellow participants via discussion forums and training and assessment activities.

Participation in any forum is optional but encouraged. Participants should assume that all postings are available to the public. If participants wish to keep any business information, ideas, concepts, or inventions private, do not submit them to the public forums. Participants are expected to follow appropriate and professional practices when posting messages and questions that help others, further a conversation, or resolve an issue.

Strictly prohibited postings include, but are not limited to:

• Messages that are malicious offensive or obscene (including profanity)
• Messages that are defamatory or harassing
• Messages that denigrate any participant or other person because of their race, religion, gender, age, disability, or any other characteristic protected by law
• Proprietary, confidential, privileged or otherwise restricted information
• Communications with competitors about prices or terms of service
• Communications in violation of any laws
• Messages that are irrelevant to the discussion
• Provoking, distracting, or misleading messages
• Messages posted under someone else’s name
• Advertisements or self-promotions
• Personal information such as addresses, phone numbers or other personal information
• Spam

We reserve the right to remove, reject, delete, or edit any content we deem unacceptable without prior notice. You shall remain solely responsible for all content posted by you.

Academic Misconduct

Academic dishonesty or academic misconduct is any type of cheating that occurs in relation to a formal academic exercise. It can include:

• Cheating: Any attempt to give or obtain assistance in a formal academic exercise (like an examination) without due acknowledgment. Note: this policy does not apply to collaborative or team learning and assessments
• Bribery: Giving assignment answers or test answers for money.
• Impersonation: Assuming a student’s identity with intent to provide an advantage for the student.
• Deception: Providing false information to an instructor concerning a formal academic exercise—e.g., giving a false excuse for missing a deadline or falsely claiming to have submitted work.
• Plagiarism: The adoption or reproduction of original creations of another author without due acknowledgment. NOTE: This can be avoided by 1. Paraphrasing or summarising the content, 2. Acknowledging the source, e.g. climatechangeinaustralia.gov.au has interesting information on the impact of…, or, SafeWork NSW publishes the Code of Practice for excavation work…
• Fabrication: The falsification of data, information, or citations in any formal academic exercise.

Such violations are regarded very seriously. Pipeline Training Australia will vigorously investigate and pursue any participant suspected of engaging in any form of academic misconduct.

Minimum System Requirements

Participants are responsible for their own computer/device technology and Internet service. The technology standard required is described during the enrolment process for each e-Learning course provided.

Pipeline Training Australia is not responsible for any problems caused to or by your equipment, including any virus or related problems with your use of the Pipeline Training Australia e-Learning system.

You are responsible for all connection, access, or data fees, and for installing, maintaining, and operating your own equipment. Pipeline Training Australia makes no warranties or interpretations that the website(s) contents and course information will meet your requirements.

Refunds

Pipeline Training Australia is, as are all other businesses and corporations registered within Australia, bound by Australian Consumer Law, which outlines the rights of a consumer to receive a refund on either a product or service. Whilst Pipeline Training Australia will issue refunds in accordance with Australian Consumer Law, however, please note that refunds will not be provided where you have:

• changed your mind;
• found it cheaper somewhere else;
• decided you did not like the purchase; or,
• have no use for it.

Refunds will only be provided by Pipeline Training Australia where:

• a person has been unable to complete their e-Learning course due to the unavailability of Pipeline’s e-Learning services; and,
• Pipeline, or sub-provider has failed to maintain services.

Refunds will not be granted, for example, where a person’s personal internet connection becomes unavailable, personal IT hardware is unable to meet the minimum requirements, or corporate internet access blocks access to Pipeline’s e-Learning services.

Terminating Event

Breaching any of these terms and conditions may trigger a terminating event. The outcome of a terminating event may include any or all the following (depending on the circumstances):

• A formal warning
• Cancellation of enrolment without refund
• Civil prosecution.

Whether a breach is triggers a terminating event is at the discretion of Pipeline Training Australia management.

PRIVACY POLICY

Under the 2012 Data Provision Requirements, Pipeline Training Australia must gather personal details about its students and share this information with the National Centre for Vocational Education Research Ltd (NCVER).

The personal details collected, including those from the enrolment form and any data related to training activities, may be utilised, or shared by Pipeline Training Australia for purposes related to statistics, regulation, and research. To fulfill these objectives, Pipeline Training Australia might provide these details to various third parties, such as:

• Schools, for secondary students engaged in VET programs, including apprenticeships or traineeships linked with schools;
• Employers, for individuals whose training is financed by their employer;
• Government departments and authorized entities at both the Commonwealth and state or territory levels;
• NCVER;
• Entities conducting surveys of students; and
• Academic researchers.

The information shared with NCVER could be used for several purposes, including:

• The issuance of VET Statements of Attainment or Qualifications, and the update of Authenticated VET Transcripts;
• Support for educational statistics and research, including survey participation;
• Insights into VET market dynamics for policy development, workforce planning, and providing consumer information; and
• The management and oversight of VET programs, including their administration, regulation, monitoring, and evaluation processes.

Participants might be contacted to partake in an NCVER survey, conducted by NCVER staff, their agents, or third-party contractors, with the option to opt out available upon contact.

NCVER's handling of personal information adheres to the Privacy Act 1988 (Cth), the VET Data Policy, and all relevant NCVER policies and protocols, as detailed on NCVER’s website (www.ncver.edu.au).

By enrolling with Pipeline Training Australia, individuals agree to the collection, use, and sharing of their personal information in line with the outlined Privacy Policy.

All persons undertaking training with Pipeline Training Australia consent to the collection, use and disclosure of their personal information in accordance with the Privacy Policy above.

* NOTE: Placement of an order for services constitutes acceptance of the above terms and conditions.

This version of the Terms and Conditions (v1.1) applies to all bookings made on or after 5 Feb 2024.